Jenis dan Fungsi Sapaan serta Persepsi Kesantunan dalam Interaksi di Kaunter Pertanyaan. Jurnal Bahasa, [S. l.], v. 11, n. 2, p. 219–234, 2011. Disponível em: https://jurnal.dbp.my/index.php/jurnalbahasa/article/view/8158. Acesso em: 9 jul. 2026.