“Jenis dan Fungsi Sapaan serta Persepsi Kesantunan dalam Interaksi di Kaunter Pertanyaan”, jbhs, vol. 11, no. 2, pp. 219–234, Dec. 2011, Accessed: Jul. 09, 2026. [Online]. Available: https://jurnal.dbp.my/index.php/jurnalbahasa/article/view/8158